The Lens Doctor 114, Main Road, Condorrat, Cumbernauld, Glasgow, G67 4AY
Essential Building Works
As some of our customers will know we had a major buildings calamity through out our offices, (FLOODING) the main water tank in the attic burst at a weekend and was running main water throughout our offices for 3 days causing widespread damage.
The Main electrical supply had to be completely re-newed due to under floor damage and left our offices and workshop from the middle of December through all of January without electrical supplies. Our main computer which runs a Customer Management system was underneath where the ceilings collapsed and was written off, trying to extrapolate all customer information's has been a nightmare, and having no backup has left us very frustrated, and this is reflected on some of the comments coming through now we have power restored.
We are sorry for the inconvenience this has caused to customers orders and workshop schedules, but we are of this week trying to contact everyone who has back orders and equipment going through the workshop. All customers equipment is un damaged.
Again apologies for what seems like lack of communication on our part, but without power and essential information it was impossible to carry out normal business.